Summary
Principal Product Design Lead with experience creating engaging, simple, and usable designs
for complex systems. Innate problem solver with an eye for the big picture who uses analytical
and interpersonal skills to move issues forward. Works in a global team leading an AI platform
product's end-to-end experience.
Experience
Principal Interaction Designer — Red Hat, Boston Area (Remote)
July 2019 – Present
- Led UX design of Red Hat's premier AI product, Red Hat OpenShift AI, since its inception, growing the team from one designer to a team of 12 designers, two dedicated researchers, and a content designer.
- Designed the first GA release product experience; grew the product to be a multi-million dollar revenue generator with 300+ customers.
- Concurrently leads design for multiple high-priority product features within an Agile team.
- Led initiative to improve the product's information architecture (IA) to allow for future product growth and additional features.
- Ran multiple workshops with engineering and product team leads to gather requirements for planning and generate user flows.
- Works hand-in-hand with engineering, product, and UX research to develop design solutions to product and engineering challenges.
- Uses design frameworks to speed up design and development and ensure consistency across products.
- Mentors multiple designers to help them learn and grow in their professional skills.
- Identified as a top performer and invited to IBM Tech 2024.
Principal Industrial Design Lead — Oracle, Burlington, MA
April 2010 – October 2018
- Led the industrial design of general purpose, telco, and engineered systems as part of the industrial design and human factors group.
- Ensured all systems had a consistent interface, brand message, and service design.
- Worked conjointly with human factors and product management to understand user needs.
- Used user journey maps, task flows, storyboards, mockups, and prototypes to effectively communicate interaction and design ideas to Director and VP level.
- Coached engineers on UX needs and how to implement successful interaction design.
- Communicated design needs across all levels — individual contributor to VP — and across corporate branding, mechanical, electrical, software engineering, and serviceability.
- Using compromise and persuasion, implemented the most usable designs while staying in budget and on schedule.
- Rapidly created physical and digital design solutions to allow Directors, Architects, and engineers to work through details.
Industrial Design Program Manager — Sun Microsystems, Burlington, MA
October 2007 – April 2010
- Traversed cross-functional initiatives with mechanical, electrical, and human factors engineers to develop server hardware.
- Managed the look of systems, service, and identification labels to ensure cohesiveness.
- Collaborated with manufacturing engineers to bring final designs to production.
Consultant Vendor — Sun Microsystems, Burlington, MA
July 2002 – October 2007
- Multi-faceted manager of industrial design for new and sustained programs.
- Designed service and identification labels as well as technical illustrations for product manuals and service labels.
Freelance Designer — Un-Gyve Limited, Boston, MA
September 2001 – June 2002
- Constructed and designed a website as well as two lines of bathroom furniture including cabinets, basins, mirrors, and accessories.
Education
Bachelor of Science, Industrial Design — Wentworth Institute of Technology, Boston, MA
Magna Cum Laude
Skills
Design Tools: Figma, Adobe CC, Illustrator
Core Skills: Product Design, UX Design, Interaction Design, Design Strategy
Soft Skills: Natural leader, calm and diplomatic demeanor, strong communication, presentation, and interpersonal skills
Certifications & Continuing Education
CPUX-F Certification — May 2019
Edward Tufte: Presenting Data and Information
Crucial Conversations
